Return and Refund Policy
At Hdjdrapi, customer satisfaction is important to us. We aim to provide clear, fair, and transparent return and refund guidelines so customers understand their rights and responsibilities before placing an order.
Please review this policy carefully. If you have any questions or concerns about your order, feel free to contact us at support@hdjdrapicurtains.com
, and we will be happy to assist you.
1. Custom-Made Products
Most of our products are custom-made according to customer-selected specifications such as size, fabric, color, and style.
Because these items are made specifically for each order:
Custom-made products are generally non-returnable and non-refundable once production has begun.
Exceptions
We will accept a return, replacement, or refund for custom-made products only if:
The item is defective due to manufacturing issues
The item is damaged during transit
The item does not match the confirmed order specifications due to a production error
In these cases, Hdjdrapi will provide an appropriate solution, which may include a replacement or a refund, at no additional cost to the customer.
2. Eligible Returns (Non-Custom Items)
For in-stock or non-custom items, returns may be accepted under the following conditions:
The item is unused, uninstalled, and in original condition
Original packaging and tags are intact
The return request is made within 30 days of delivery
3. Non-Returnable Situations
Returns or refunds are not accepted for the following reasons:
Change of mind or items no longer needed
Incorrect measurements or specifications provided by the customer
Minor size variations within standard manufacturing tolerances
Slight color differences caused by lighting, screen settings, or dyeing batches
Personal preferences regarding weight, texture, or light-blocking performance
We encourage customers to review product details carefully and, where available, order fabric samples before placing an order.
4. Return Process
To request a return or refund, please follow these steps:
Contact us at support@hdjdrapicurtains.com
within 30 days of receiving your order
Provide your order number and a brief description of the issue
Attach clear photos if the item is defective or damaged
Once approved, we will provide return instructions and the return address.
5. Return Shipping Costs
If the return is due to a defect, damage, or production error, Hdjdrapi will cover the return shipping cost
For approved returns due to other eligible reasons, the customer is responsible for return shipping costs
6. Refund Method & Timing
Refunds are issued to the original payment method used at checkout.
Once the returned item is received and inspected, the refund will be processed within 3–5 business days.
After the refund is processed, it may take an additional 3–7 business days for the funds to appear in your account, depending on your payment provider and bank processing times.
Based on the above processing and payment timelines, the overall refund timeline is generally estimated to be around 12 business days, although actual timing may vary due to external payment provider or bank processing factors.
7. Lost or Damaged Packages
If a package is lost or damaged during transit:
Please contact us as soon as possible
We will investigate the issue with the carrier
If the package is confirmed lost or damaged, customers may choose either a replacement or a refund.
8. Exchanges
Exchanges are available only for defective or damaged items.
Requests must be made within 3 days of delivery
Replacement items will match the original order specifications
Hdjdrapi will cover shipping costs for approved exchanges caused by defects or damage
9. Policy Transparency
This Return & Refund Policy is part of our commitment to transparency and fair customer service.
Details shown on product pages and during checkout are considered part of this policy.
10. Contact Information
If you need help with a return, refund, or exchange, please contact:
📧 Email: support@hdjdrapicurtains.com
Our support team will work with you to resolve your issue promptly and fairly.